Unfortunately, we cannot take back the wrongly ordered items.

If you receive an item that does not correspond to your order or if you receive a defective item, you must report this within five working days by e-mail to b2b@troycompanies.nl. We would like to receive photos of the articles with this e-mail.

After the written notification, you will receive a confirmation from us. If we honor your complaint, we will discuss the solution with you.